Shipping policy

Thank you for shopping with KAREEN MAY MURRAY. As a New Zealand-based online retailer specializing in a full range of fashion bags, we adhere to standardized order processing and strict protective packaging procedures. Our core goal is to ensure all bag products are fully protected during transit and delivered to global customers completely and punctually.

1. Order Processing Time

We complete order verification, product inspection, packaging and outbound arrangement for all successfully paid orders within 1 to 5 business days after order confirmation. Processing work is suspended during New Zealand weekends and statutory public holidays, which will not be counted in the normal processing cycle. During peak sales periods or unexpected order surges, the processing schedule may be moderately delayed. We will send email reminders to all customers once obvious prolonged delays occur.

2. Shipping Rates and Delivery Estimates

Logistics fees for all bag orders are calculated based on package weight, volume and shipping destination. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page before order payment, with no hidden charges.

All orders adopt unified standard shipping service, with an estimated delivery cycle of 15 business days.

The specified delivery time is only a preliminary reference value. Actual delivery progress may fluctuate due to logistics carrier scheduling adjustments, cross-border customs audit progress, severe weather, regional logistics restrictions and holiday arrangements.

3. Shipment Confirmation and Order Tracking

After your bag order is packed and dispatched from our warehouse, you will receive an official shipment confirmation email issued by our system, which includes your exclusive tracking number and official query entrance.

Logistics data needs system synchronization. Normally, real-time tracking information of the package will be updated and available for inquiry within 24 to 72 hours after shipment. If the tracking status fails to be updated beyond the time limit, you can consult our customer service team for manual status checking.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate, complete and valid recipient addresses and contact information when placing orders. Please carefully check all details before submitting payment to avoid delivery errors.

KAREEN MAY MURRAY will not undertake any liability for package misdelivery, loss or delivery failure caused by wrong or incomplete recipient information provided by customers. If the package is returned due to address errors, customers need to bear all additional reshipping costs for secondary delivery.

5. Lost or Damaged Packages

If your package goes missing during cross-border transportation, please submit a lost package verification and claim application to our customer service team within 3 days after the expected delivery date. We will cooperate with the logistics provider to investigate the whole transit process and actively handle your claim.
Long-distance logistics transportation may cause extrusion, scratch or packaging damage to bag products. If you receive damaged or defective goods, please capture clear photos and videos of the damaged items and complete original packaging within 24 hours after signing for the package. After receiving your valid evidence, our team will complete the verification and give a proper solution as soon as possible.

6. Apparel Care and Usage Notice

Every bag product is equipped with exclusive material care guidelines, covering leather, canvas, waterproof fabric and other mainstream bag materials. Customers shall follow the official instructions for daily use, cleaning and storage of products. We are not responsible for product deformation, fading, damage or functional failure caused by unauthorized cleaning, private modification, improper storage and human misuse.

 

7. International Shipping and Customs Notice

 We provide global cross-border shipping services for all bag products. For all international orders, the destination country or region may levy import tariffs, customs clearance fees and other related taxes in accordance with local trade regulations.

All customs-related expenses are borne solely by the customer and are not included in the product price and prepaid shipping fees. Any package detention, clearance failure or forced return caused by non-compliance with local customs rules shall be the customer’s sole responsibility.

 

8. Contact Information

 If you have any questions or inquiries about our shipping regulations, order logistics status and delivery-related after-sales issues, please contact us via the official channels below:

Trade Name: KAREEN MAY MURRAY

Phone Number: (027) 9429-820

Email: service@hivecart.shop

Physical Address: 175 Benmore Street, Glenwood, Canterbury, Timaru 7910, New Zealand